NECK & NECK pays a special attention to the satisfaction of our customers. This is why we developed all our processes so that our customers can purchase without a moment’s worry and that if you wish, you can return or exchange your order. Final sale items may not be returned or exchanged.
Any items purchased on sale at a discount of 40% off or more is final sale.
Once you received your order, if you are not satisfied, you can exchange (size or colour) or return the item(s) within thirty (30) days of the date of purchase.
According to our commercial policy, NECK & NECK cannot accept exchanges and returns of items, which are damaged, used or without their original packaging, unless the damage is due to our flaw.
Returns must be made by courier of customers choice to:
Neck and Neck USA:40 Gordon Drive Building 3 Totowa NJ 07512.
All orders will include a returns form, which must be completed with the reason of the return and enclosed with any returned items. If this document has been lost, you will be able to ask for a new one by email to: firstname.lastname@example.org.
Once the item is received, NECK & NECK will check that it is in good condition and will send the size or colour requested or will proceed to the return of the payment (of the returned item), on the credit card used, whichever is applicable.
I want to return my order
All postage expenses would be at your cost and we will not accept any items returned pay-on-delivery. Once received your returned order, we will refund you in full, except the original delivery expenses. All returns must be made with in 30 days of purchase.
I want to exchange an item
If you wish to exchange your purchase, please place a new order with the items you would like to purchase, and return to us the items that you don't wish to have, unworn with tags in it's original packaging. Shoes must be returned in it's original box undamaged. All return should be made with a return/exchange form inside. Upon receipt to our warehouse, you will receive a refund to the original form of payment. No returns/exchanges will be excepted for final sale items.